Frequently Asked Questions
Can I change my order after placing it?
If your order has not yet been processed, please contact us at info@casalux.com within 24 hours, and we’ll do our best to modify it before shipping.
Where do you ship?
We currently ship worldwide. If you're unsure whether we ship to your location, contact our support team.
How much is shipping?
We offer FREE shipping on all orders inside the US.
How long does it take to process and ship my order?
Processing usually takes 1-2 business days. You’ll receive an email confirmation once your order is shipped.
Do I have to pay import taxes or customs duties?
Customs duties may apply depending on your country’s regulations. Buyers are responsible for any applicable import taxes. Please check with your local customs office for details.
Can I get an invoice for my order?
Yes! Contact us at info@casalux.com, and we’ll provide you with an invoice.
How do I know my payment was successful?
Once your payment is processed, you will receive an order confirmation email. If you don’t receive it, please check your spam folder or contact us.
Can I cancel my order and get a refund?
Orders can be canceled within 24 hours of placement. Refunds will be processed within 3-5 business days back to your original payment method.
What is your return and exchange policy?
We offer a 30-day return and exchange policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item.
Under what conditions are returns not accepted?
We do not accept returns if:
- The product has been installed or used.
- The product is missing its original packaging.
- The return request is outside the 30-day window.
Are your kitchen and bathroom faucets durable?
Yes! Our faucets are made from premium materials, ensuring durability, scratch resistance, and long-lasting performance.
Are your faucets resistant to rust and corrosion?
Yes, all our faucets are designed with a protective coating to resist rust, corrosion, and water spots.
Are your faucets easy to install?
Yes! Our faucets are designed for DIY-friendly installation. Each product includes detailed instructions and installation hardware.
Do your faucets come with all necessary installation parts?
Yes, each faucet includes the necessary mounting hardware and water supply lines for installation.
Are your faucets compatible with all sinks?
Our faucets are designed to fit standard plumbing connections. Please check the specifications for compatibility with your sink.