Where do your products ship from?
We are U.S. and ensure fast delivery and reliable shipping within the United States.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 3–7 business days after shipment.
Do you offer free shipping?
Yes! We offer free shipping to all US customers. Select items may incur additional shipping costs and will be calculated at checkout.
Are your products easy to install?
Most of our products are designed for straightforward installation. We recommend professional installation for electrical or plumbing items if you are not experienced.
Are installation instructions included?
Yes. Products include standard installation guides where applicable.
What materials are your products made from?
Our collections feature durable materials such as solid brass, stainless steel, tempered glass, and high-quality finishes designed for long-term use.
Are your lighting products compatible with standard U.S. voltage?
Yes. Our lighting fixtures are compatible with standard U.S. residential voltage.
Can I modify or cancel my order?
Orders can be modified or canceled within a short window after purchase. Please contact us immediately at info@thecasalux.com.
What is your return policy?
We offer a 30-day return policy for unused and uninstalled items in original packaging.
Do your products include a warranty?
Select products include limited warranty coverage against manufacturing defects under normal residential use.
What if my item arrives damaged?
Please contact us within 5 days of delivery with photos and your order number. We will assist you promptly.
Do you have a physical showroom?
Casa Lux operates as an online retailer, allowing us to offer modern home upgrades at competitive pricing while delivering directly to your home.