Refund & Returns Policy

At Casa Lux, we want you to feel confident in your purchase. If for any reason you are not satisfied, we offer a straightforward return process.

30-Day Returns

You may request a return within 30 days of delivery.

To qualify for a return:

• Item must be unused and uninstalled

• Product must be in original condition

• All original packaging, hardware, and components must be included

• Proof of purchase is required

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds are processed once the returned product is received and inspected. Approved refunds will be issued to the original payment method within several business days.

Non-Returnable Items

Returns will not be accepted for:

• Installed or assembled products

• Custom or special-order items

• Clearance or final sale items

• Products damaged due to improper handling or installation

Shipping charges are non-refundable.

How to Start a Return

To initiate a return, please contact:

info@thecasalux.com

Include:

• Order number

• Photos of the item (if applicable)

• Reason for return

Our team will respond with next steps.

Warranty Policy

At Casa Lux, we stand behind the quality and craftsmanship of our products.

Select products include a limited warranty from the date of delivery, covering manufacturing defects in materials or workmanship under normal residential use.